Loading...

FAQs

 

How do I return my online order?

Hug Me harry is happy to exchange or refund any 'change of mind purchase within 7 days of sale.  Money will be refunded minus any shipping charges and discounts.  Full refund will be given where the product is faulty.

Please contact sales@hugmeharry.com to do so.

Do you accept cheque or money order?

Unfortunately we do not accept any personal cheques, traveller’s cheques or money orders.

How do I change my order after it has been placed?

After you have clicked "Process Payment" your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

Do you accept international shipments?

Yes of course!  Please contact sales@hugmeharry.com for all international shipping enquiries.

Can I ship to multiple addresses?

No, we are not able to do split shipments.  You will need to create multiple orders if you wish to send to multiple destinations.

When will my parcel arrive?

Most orders will be dispatched within 48 hours. In Australia most orders should arrive in 2-7 working days. However this can be longer during SALE periods.

Is Hug Me Harry a secure shopping site?

Yes Hug Me Harry is a secure site.

Once you enter your contact details and payment details you will notice the security lock in the bottom right hand corner of your browser. The security lock ensures your order & payment details are encrypted and remain secure over the internet.

Who do I contact if I am having problems with the site?

Please email us at sales@hugmeharry.com

I saw what I wanted on your site this morning but now it isn’t available anymore?

Be quick! We are pleased to say that our items are much loved and often 'one off' hand made peices.  They often sell out quickly.

Contact us at sales@hugmeharry.com to see if we can re order this item for you.